Please read through the FAQs below for information on production, shipping, and file setup. If you have any additional questions, please contact us.

How Fast Is Your Production?

Very fast. For our standard production, order by noon EST and your items will be produced and shipped-out the same day. We can even print and ship-out orders placed as late as 5PM EST for an additional fee. Just click the applicable box under Rush Order on the product page and we’ll make sure it gets done.

How Soon Will My Products Arrive?

Order before noon EST (or choose one of the options for later ordering)
If you choose overnight shipping, your products will arrive by noon the following day. UPS Ground will arrive following the schedule on our Shipping page.

Order after noon EST (without choosing one of the options for later ordering)
If you choose overnight shipping, your products will print the next day and arrive by noon the following day. UPS Ground will arrive following the schedule on our Shipping page.

What Are Your Shipping Charges?

UPS Ground is free for most orders. UPS Next Business Day air is $89. Please see our Shipping page for complete information.

How Do I Setup My Bannerstand Files?

Each bannerstand page has a template available for download. If not using this template, simply add 1/2″ bleed to the top and 6″ bleed to the bottom of the stated size. Any background imagery should extend into the bleed space, but text and other critical elements should not.

For instance, the Standard Bannerstand is 31.5″ x 78.5″. Artwork should be setup at 31.5″ x 85″. The top 1/2″ gets covered by the top rail and the bottom 6″ remain in the base. For this reason, no text or other critical elements should be in those areas.

How Do I Setup My Poster Files?

We prefer poster files to be setup with 1/8″ of bleed and no crop marks. We can accept PDF, JPG, and TIFF files.

How Do I Setup My Foamcore And Backlit Files?

We prefer foamcore and backlit files to be setup without bleed or crop marks, because they generally have to be trimmed out individually. We can accept PDF, JPG, and TIFF files.

Will I Receive A Digital Proof For Approval?

Digital proofs by email are available for an additional charge. Please keep in mind that we need to have approval of these proofs by the ordering time cut-off. Any delay in approval may cause a delay in production.