Please read through the FAQs below for information on production, shipping, and file setup. If you have any additional questions, please contact us.

Very fast. For our standard production, order by noon EST and your items will be produced and shipped-out the same day. We can usually print and ship-out orders placed as late as 2:45PM EST for an additional rush fee. Call Jimmy at 804-240-4070 for more information on rush orders.

Please visit our Shipping page to use our Shipping Estimator tool. Simply enter the day and time you are ordering, and the shipping destination, and you will see a complete list of shipping methods with delivery dates.

Shipping is automatically calculated based on item sizes and weights and final shipping destination. At checkout, you will see various shipping methods with prices based on that information.

Each banner stand has a template available for download. If not using this template, simply add 1/2″ bleed to the top and 6″ bleed to the bottom of the stated size. Any background imagery should extend into the bleed space, but text and other critical elements should not.

For instance, the Standard 31.5″ Banner Stand is 31.5″ x 78.5″. Artwork should be setup at 31.5″ x 85″. The top 1/2″ gets covered by the top rail and the bottom 6″ remain in the base. For this reason, no text or other critical elements should be in those areas.

You’re in luck! We have a banner stand that is 36″ x 72″ which the exact size of “Portrait Banners” in Canva®. To order, just go to our Canva® Banner Stand product and upload your file.

We prefer poster files to be setup with 1/8″ of bleed and no crop marks. We can accept PDF, JPG, and TIFF files.

We prefer foamcore and backlit files to be setup without bleed or crop marks, because they generally have to be trimmed out individually. We can accept PDF, JPG, and TIFF files.

We send a personal email confirmation with each order including a screenshot of your uploaded file. This email will also confirm the ship-out date.

Generally, no. You can view the UPS Service Guarantee for the latest information.